A member education program must present information in a manner that is easy to understand. In addition to any requirements specified in the contract between the managed care organization (MCO) and the Health and Human Services Commission, a program must include, at minimum, information on:(1) a member's rights and responsibilities under the Bill of Rights and the Bill of Responsibilities prescribed in Subchapter C of this chapter (relating to Member Bill of Rights and Responsibilities);(2) how to access dental services or health care services;(3) how to access complaint and appeal procedures, the member's right to request a fair hearing, and the process for requesting a fair hearing;(4) Medicaid policies, procedures, eligibility standards, and benefits;(5) the policies and procedures of the MCO; and(6) the importance of prevention, early intervention, and appropriate use of services.