(a) Prior to providing services or accessing an individual's confidential information, the comprehensive provider agency must ensure that each staff member:(1) can provide services within the scope of the staff member's license, job description, or contract specification;(2) has completed required training modules as identified by HHSC; and(3) has the following minimum competencies:(A) an understanding of the nature of severe mental illness and serious emotional disturbances;(B) an understanding of the developmental needs of an adult, child, or youth;(C) the ability to interact appropriately with an individual who has a physical disability;(D) the ability to respond to an individual's linguistic and cultural needs through knowledge of customs, beliefs, and values of various, racial, ethnic, religious, and social groups;(E) identification of an individual experiencing a crisis and the process for accessing crisis services;(F) knowledge of appropriate actions to take in managing a crisis;(G) knowledge of available resources within the local community;(H) an understanding of the dignity and rights of an individual, as described in 25 TAC §404.154 (relating to Rights of All Persons Receiving Mental Health Services) and 25 TAC §404.163 (relating to Communication of Rights to Individuals Receiving Mental Health Services);(I) the ability to identify, prevent, and report abuse, neglect, and exploitation, in accordance with 40 TAC Chapter 705 (relating to Adult Protective Services) and Chapter 711 (relating to Investigations of Individuals Receiving Services from Certain Providers);(J) knowledge of individual confidentiality and relevant state and federal laws affecting confidentiality of medical records, including