(a) No later than ten (10) days after the completion date of the certification training program, a provider must issue to each participant who completed the program a certificate that includes the following information:(1) name of the provider and number of the certification training program;(2) program completion date;(3) printed name and signature of a provider representative; and(4) name of the participant.(b) No later than ten (10) days after completion of the certification training program, a provider must submit an electronic record, in a manner and format prescribed by the department, containing the following information:(1) name of the provider and number of the certification training program;(2) program completion date; and(3) the full name of each participant who completed the program.(c) A certification training program provider must retain participant completion records for a period of two years after completion of a program.(d) Upon request, a certification training program provider shall provide information, including copies of specified records, to the department within ten (10) days of the date of the request.(e) A certification training program provider shall cooperate fully with the department in the investigation of a complaint or performance of an audit.(f) A certification training program provider may not publish false or misleading advertisements.(g) Certification training program providers are responsible for the administration of their programs, including the verification of participant attendance and performance. Providers shall ensure that their programs are administered in substantially the same manner as represented in the application for approval.(h) Certification training program providers must maintain current contact information on file with the department. This includes, at minimum, a mailing address, phone number, and license numbers of all supervising air conditioning and refrigeration contractors.