(a) An association shall provide an office to handle complaints.(b) An association shall respond promptly to all complaints by patrons and licensees.(c) An association shall promptly notify the executive secretary of:(1) a complaint regarding an alleged violation of the Act or a rule of the Commission; or(2) any written complaint regarding:(A) an alleged violation of ordinances or statutes;(B) accidents or injuries; or(C) unsafe or unsanitary conditions for patrons, licensees or race animals.(d) An association's responsibility to respond to complaints under subsection (b) of this section is independent of the association's responsibility to notify the executive secretary under subsection (c) of this section.(e) An association shall maintain a record of each complaint received regarding the association facilities, each complaint received under subsection (c) of this section, and the action taken by the association regarding the complaint. The association shall maintain each record for two years after the complaint is received.