(a) If the agency proposes the denial of an application for a license or the suspension or revocation of a lottery retailer's license pursuant to this subchapter, the agency shall give the applicant/lottery retailer written notice of the time and place of the administrative hearing not later than the 20th day before the date of the hearing. Issues in controversy in the hearing will include, but are not limited to: the letter of noncompliance prepared by the agency, whether the requested modifications are readily achievable, and whether reasonable substituted modifications will fulfill the requirements of this chapter.(b) The administrative hearing authorized by this section shall be a contested case as provided by the Administrative Procedure and Texas Register Act and the commission's Rules of Practice and Procedure, Texas Administrative Code,