(a) A request for a due process hearing (due process complaint) must be in writing and must be filed with the Texas Education Agency (TEA) by electronic mail, mail, hand-delivery, or facsimile.(b) The party filing a request for a hearing must forward a copy of the request to the non-filing party at the same time that the request is filed with the TEA. The timelines applicable to hearings will commence the calendar day after the non-filing party receives the request. Unless rebutted, it will be presumed that the non-filing party received the request on the date it is sent to the parties by the TEA.(c) The request for a hearing must include:(1) the name of the child;(2) the address of the residence of the child;(3) the name of the school the child is attending;(4) in the case of a homeless child or youth (within the meaning of §725(2) of the McKinney-Vento Homeless Assistance Act (42 United States Code §11434a(2)), available contact information for the child, and the name of the school the child is attending;(5) a description of the nature of the problem of the child relating to the proposed or refused initiation or change, including facts relating to the problem; and(6) a proposed resolution of the problem to the extent known and available to the party at the time.(d) A party may not have a hearing until the party files a request for a hearing that meets the requirements of subsection (c) of this section.(e) The TEA has developed a model form that may be used by parents and public education agencies to request a hearing. The form is available on request from the TEA and on the TEA website.