(a) Upon receipt of a request for medical records that complies with §159.005 of the Act, a physician must provide the information within 15 days of the request and in accordance with Chapter 159 of the Act.(b) Requests for diagnostic imaging, including static films, non-static films, and imaging studies, must specify whether a copy or the original of the study is sought.(c) Allowable charges for records:(1) paper records - the maximum fee may be $25.00 for the first twenty pages and $.50 per page thereafter(2) electronic records - the maximum fee may be $25.00 for 500 pages or less and $50.00 for more than 500 pages;(3) hybrid records (part paper and electronic) - the fee for each different format may be utilized, including diagnostic studies;(4) if an affidavit is requested for the records, the maximum fee may be $15.00;(5) if a narrative is provided in lieu of records, the maximum fee may be $20.00;(6) requests that all records be in paper format even though available as electronic records - the paper record fee may be charged; and(7) if records are mailed to the requestor - actual postage cost may be charged.(d) A provider cannot deny a request for medical records due to a delinquent account or amounts owed to the provider.(e) A provider cannot require a subpoena for the records if a proper request is made in accordance with §159.005 of the Act.(f) A denial of a request for records must be in accordance with §159.006(e) of the Act.