Prior to convening an Informal Settlement Conference, a Quality Assurance Panel (QAP) may offer resolution of certain complaints.(1) The QAP is composed of board members or district review committee members as well as board staff members.(2) Complaints presented to the QAP can be returned to investigations, offered a Remedial Plan, offered an Agreed Order, recommended for dismissal, or set for an Informal Settlement Conference.(3) Recommendations for dismissal will be presented to the Disciplinary Process Review Committee for consideration.(4) Offers of a Remedial Plan or Agreed Order by QAP will be sent to the licensee for consideration.(A) If accepted by the licensee, the Remedial Plan or Agreed Order will be presented to the board for consideration and approval.(B) If the offer is rejected or is not returned timely, the matter will continue to an Informal Settlement Conference.