(a) Use of services is voluntary. Acceptance or refusal of services does not affect eligibility for or receipt of any other Medicaid services, or for future case management services.(b) All records about clients are considered confidential information, in accordance with the standards and requirements described in §27.9 of this title (relating to Client Confidentiality).(c) Clients have the right to:(1) actively participate in case management decisions, including the right to refuse services from the provider;(2) receive prior authorized services when services are requested and informed consent is given;(3) receive services free from abuse or harm from the case manager and the case management provider;(4) have freedom of choice to choose any active provider in their residing county;(5) have freedom of choice to request a transfer to another case manager in the client's service area at any time; and(6) request a fair hearing, conducted in accordance with the rules in 1 TAC, Chapter 357, Subchapter A (relating to Uniform Fair Hearing Rules), within 90 days after receiving written notification that services have been denied, reduced, suspended, or terminated.