(a) A DSA must have and implement written policies and procedures that safeguard an individual against: (1) infectious and communicable diseases; (2) conflicts of interest with a service provider, staff person, volunteer, or controlling person of the DSA; (3) acts of financial impropriety by a service provider, staff person, volunteer, or controlling person of the DSA; (4) abuse, neglect, and exploitation; and (5) deliberate damage of personal possessions by a service provider, staff person, volunteer, or controlling person of the DSA. (b) A DSA, in accordance with the Community Living Assistance and Support Services Provider Manual, must report critical incidents to HHSC and the CMA using the HHSC CLASS/DBMD Notification of Critical Incidents form.