(a) A program provider must ensure, upon delivery of the adaptive aid to an individual and before the adaptive aid is used, that the individual, unpaid caregiver, and service providers are provided with appropriate orientation and training in the proper use of the adaptive aid. (b) Within 10 business days after an individual has received an adaptive aid, a program provider must: (1) contact the individual to: (A) determine if the adaptive aid meets the needs of the individual; and (B) determine if appropriate orientation and training were provided to the individual on proper use of the adaptive aid; and (2) document the result of that contact on the HHSC Documentation of Completion of Purchase form as described in the Deaf Blind with Multiple Disabilities Program Manual. (c) If a program provider determines that an adaptive aid does not adequately meet an individual's needs because the individual needs training or other assistance, or the adaptive aid requires repair or adjustment, the program provider must: (1) ensure that, within 14 business days after the determination, a person who is qualified to perform such training, assistance, repair, or adjustment visits the individual in person and performs the necessary functions; and (2) document in the individual's record that the necessary training, assistance, repair, or adjustment is completed.