(a) Resident care and services. The adult foster care provider must:(1) provide services to residents according to the individual service plan and the resident/provider agreement;(2) meet all requirements and conditions stated on the resident/provider agreement, approval of foster care, and resident service plan;(3) ensure that an approved substitute provider is present in the home if at least one resident remains in the home when the provider plans to be absent from the home for more than three hours in a 24-hour period. Residents whose care plans specify the need for 24-hour supervision may not be left without the supervision of an approved substitute provider for any period of time;(4) receive prior approval from the adult foster care caseworker or supervisor if he plans to be absent for more than 24 hours. The proposed substitute provider must have prior Department of Aging and Disability Services (DADS) approval. The provider must ensure that the substitute provider is aware of and takes responsibility for meeting resident needs and providing services according to the residents service plans and the requirements of these standards. If two adults in the home have been approved as dual providers, this notification is not necessary when one provider leaves for more than 24 hours;(5) ensure that residents are not abused, neglected, or exploited while in foster care. Validated reports of the provider, the provider's family, or employees willfully inflicting injury, physical suffering, intimidation, or mental anguish on any resident in the home shall constitute grounds for immediate removal of the home from enrollment;(6) respond to, investigate, and document resident complaints and report unresolved complaints to the adult foster care caseworker within five days of receipt of the complaint;(7) have clearly defined house rules, including smoking policies. House rules must be shared with the resident before moving to the foster home;(8) take appropriate action if he finds that a resident threatens the health or safety of others or himself; and(9) provide the resident with a final accounting of the resident's funds and refund any monies owed to the resident within five days of discharge. Any unused room and board money must be reimbursed within 30 days.(b) The foster care provider providing services to three or less residents must comply with