(a) Coordinator. A coordinator must:(1) understand the rules of this chapter and ERS procedures; and(2) be able to communicate with:(A) other provider staff;(B) an individual;(C) the case manager; and(D) other people involved with ERS.(b) Installer.(1) An installer must:(A) meet the requirements of an alarm systems installer as described in the Occupations Code, Chapter 1702;(B) be able to communicate with an individual; and(C) be able to show identification issued by the provider.(2) A provider must ensure that an installer is competent in the following areas:(A) installation procedures;(B) proper use of the equipment; and(C) Federal Communications Commission requirements on equipment installation.(c) Monitor. A monitor must be able to:(1) communicate with an individual and a responder;(2) respond to an alarm call as described in §52.409 of this chapter (relating to Alarm Calls);(3) monitor and document an alarm call from the time an alarm call is received to the time an individual receives assistance;(4) conduct and document a system check as described in §52.407 of this chapter (relating to System Checks); and(5) identify an individual's health history and functioning levels.(d) Documentation. A provider must document that a provider staff member as described in subsections (a) - (c) of this section:(1) is competent to perform his job duties before he begins his job; and(2) meets the applicable requirements of this chapter.