(a) Response time. A provider must respond to an alarm call within 60 seconds of the alarm, 24 hours a day, seven days a week.(b) Response to alarm calls. A provider must, in response to an alarm call:(1) record the response time in seconds;(2) attempt to contact the individual to verify that an emergency exists before contacting a responder; and(3) immediately contact a responder if:(A) the individual verifies there is an emergency; or(B) the provider is unable to reach the individual.(c) Documentation of alarm calls.(1) A provider must document an alarm call at the time the alarm call is received and after it is resolved. The documentation must include:(A) the name of the individual;(B) the date and time the provider receives the alarm call, recorded in hours, minutes, and seconds;(C) the time the monitor called the individual in response to the alarm call, recorded in hours, minutes, and seconds;(D) the name of the contacted responder, if applicable;(E) a brief description of the incident; and(F) a statement of how the incident was resolved.(2) A provider must provide written notification to the case manager by the next working day after an alarm call that results in a responder being dispatched to an individual's home.