(a) Competency of staff members, including volunteers. The LMHA, MCO, and provider must implement a process to ensure the competency of staff members prior to providing services that, at a minimum:(1) ensures services are provided by staff members who are operating within the scope of their license, job description, or contract specification;(2) ensures that the mental health community services provided by peer providers are limited to mental health rehabilitative, supported employment, supported housing, parent support group, and family partner services; and(3) defines competency-based expectations for each position as follows:(A) required competencies must be included for all staff members, including adequate, accurate knowledge of:(i) the nature of severe and persistent mental illness and serious emotional disturbances;(ii) the recovery and resiliency model of mental illness and serious emotional disturbance;(iii) the dignity and rights of an individual, as described in Chapter 404, Subchapter E of this title (relating to Rights of Persons Receiving Mental Health Services);(iv) identifying, preventing, and reporting abuse, neglect, and exploitation, in accordance with Chapter 414, Subchapter L of this title (relating to Abuse, Neglect, and Exploitation in Local Authorities and Community Centers);(v) individual confidentiality, as described in Chapter 414, Subchapter A of this title (relating to Protected Health Information) and other relevant state and federal laws affecting confidentiality of medical records, including