(a) A state MR facility and an MRA must post DADS' Consumer Rights and Services toll-free number (1-800-458-9858) conspicuously in every program and residential area of the state MR facility or the MRA.(b) A consumer rights representative in DADS Consumer Rights and Services assists an individual or an LAR upon request if DADS or an MRA denies services to the individual, including admission to a state MR facility.(c) The consumer rights representative:(1) explains and provides information about services and supports and the rules, procedures, and guidelines applicable to the individual who has been denied services; and(2) assists the individual and the LAR in gaining access to appropriate services and supports or in placing the individual's name on an appropriate interest list.