(a) The child's record must include: (1) whether the parent has declined recommended services; (2) the need for, and occurrences of, coordination with other service coordinators or case managers; and (3) whether case management goals have been achieved. (b) Documentation of each case management contact must include: (1) name of the child; (2) name of the ECI program;(3) name and credential of the assigned service coordinator; (4) date, start time, and duration of the contact; (5) physical location of the service coordinator at the time of contact (e.g., office, child's home, hospital, daycare); (6) method of service (face-to-face or telephone); (7) with whom the contact was made (e.g., parent, routine caregiver, physician); (8) a description of the case management activity performed as described in §350.405 of this subchapter (relating to Case Management Services); (9) course of action to respond to identified needs; (10) any relevant information provided by the family, or other individual or entity; and (11) service coordinator's signature.