A center must provide training for direct service volunteers that includes, but is not limited to:(1) A brief history of the Texas Battered Women's Movement;(2) The need for and benefit of shelter services;(3) The dynamics of family violence;(4) A brief summary of current Texas laws that address family violence issues;(5) Crisis intervention;(6) Hotline skills, if applicable;(7) Peer counseling techniques;(8) Risk assessment and safety planning;(9) The center's policies and procedures;(10) The organization's mission and philosophy;(11) Confidentiality;(12) Legal options for victims of family violence;(13) Economic options for victims of family violence;(14) Sensitivity to cultural diversity;(15) Community resources;(16) The need for community systems to be responsive to the needs of victims of family violence; and(17) Applicable civil rights laws and regulations.