(a) BCVDD Program services must be initiated timely and delivered according to the family service plan.(b) Service delivery staff members are given written guidelines and training on:(1) developing comprehensive assessments and family service plans;(2) measuring and documenting consumer progress toward an expected outcome; and(3) authorizing services timely.(c) Specified time frames serve as benchmarks to service delivery staff members and monitoring staff members in evaluating a consumer's progress towards the expected outcome in the service plan.(d) Service delivery is monitored by supervisory or program specialist staff members through the use of onsite visits and a standard case review checklist. The checklist must contain sufficient information to evaluate case documentation, timely service delivery, and child progress toward goals.