Chapter Review Date (a) The date of an application is the date the HHSC Licensing and Credentialing Unit receives the application and the correct license fee as required in §550.112 of this subchapter (relating to Licensing Fees).(b) HHSC considers an application for an initial license complete when HHSC accepts the information described in §550.105 of this subchapter (relating to Initial License Application Procedures and Issuance).(c) HHSC considers an application for a renewal license complete when HHSC accepts the information described in §550.106 of this subchapter (relating to Renewal License Application Procedures and Issuance). A center may continue to operate during the renewal application process in accordance with §550.106 of this subchapter.(d) HHSC considers an application for a change of ownership license complete when HHSC accepts the information described in §550.108 of this subchapter (relating to Change of Ownership License Application Procedures and Issuance and Notice of Changes).(e) HHSC reviews an application for a license no later than 45 days after the date the HHSC Licensing and Credentialing Unit receives the application.(f) If an applicant receives a notice through the online portal from HHSC that some or all of the information required by this chapter is missing or incomplete, an applicant must submit the required information through the online portal no later than 30 days after the date of the notice. If an applicant fails to submit the required information no later than 30 days after the notice date, HHSC Licensing considers the application incomplete and proposes to deny the application. If HHSC Enforcement denies the application, HHSC Licensing does not refund the license fee.(g) HHSC Licensing proposes to deny an application that remains incomplete 120 days after the date that the HHSC Licensing and Credentialing Unit receives the application.(h) HHSC issues a license no later than 30 days after HHSC determines that an applicant and the center have met all licensure requirements referenced in §550.105 and §550.106 of this subchapter, as applicable.(i) If HHSC does not process an application in the time period described in subsections (e) and (h) of this section, an applicant may request reimbursement of the license fee paid. The applicant must submit the reimbursement request through the online portal.(j) If HHSC does not agree that the established time period for processing an application described in subsection (e) of this section has been violated or finds that good cause existed for exceeding the established time period, HHSC denies the request.(k) Good cause for exceeding the established time period exists if:(1) the number of applications to be processed exceeds by 15 percent or more the number processed in the same fiscal quarter of the preceding year;(2) HHSC must rely on another public or private entity to process all or a part of the application received by HHSC, and the delay is caused by that entity; or(3) other conditions existed giving good cause for exceeding the established time period.(l) If HHSC denies the request for reimbursement, an applicant may request that the executive commissioner resolve the dispute. An applicant must send a written statement to the executive commissioner describing the request for reimbursement and the reason for the request. The executive commissioner reviews the request and notifies an applicant in writing of the decision.