(a) A resident has the right to:(1) voice grievances without discrimination or reprisal including grievances regarding treatment that has been furnished as well as treatment that has not been furnished;(2) prompt efforts by the facility to resolve grievances the resident may have, including those with respect to the behavior of other residents; and(3) notify state agencies of complaints against a facility. Complaints will be acknowledged by the staff of the agency that receives the complaint. All complaints will be investigated, whether oral or written.(b) A nursing facility may not retaliate or discriminate against a resident, a resident representative, or a volunteer because the resident, the resident representative, a volunteer, or any other person:(1) makes a complaint or files a grievance concerning the facility;(2) reports a violation of law, including a violation of laws or regulations regarding nursing facilities; or(3) initiates or cooperates in an investigation or proceeding of a governmental entity relating to care, services, or conditions at the nursing facility.(c) A facility may not discharge or otherwise retaliate against:(1) an employee, resident, or other person because the employee, resident, or other person files a complaint, presents a grievance, or otherwise provides in good faith information relating to the misuse of a restraint or involuntary seclusion at the facility; or(2) a resident because someone on behalf of the resident files a complaint, presents a grievance, or otherwise provides in good faith information relating to the misuse of a restraint or involuntary seclusion at the facility.