The Texas Department of Human Services (DHS) provides an informal dispute resolution process (IDR) in the central office, as follows:(1) A written request, all supporting documentation, and registration information as required under paragraph (3) of this section, must be submitted to the Texas Department of Human Services, Long Term Care-Regulatory, ATTN: IDR Coordinator, P.O. Box 149030 (MC-E-343), Austin, TX 78714-9030, no later than the 10th calendar day after receipt of the official statement of deficiencies.(2) DHS will complete the IDR process no later than the 30th calendar day after receipt of the facility's written request, all documentation, and required registration information.(3) Any individual representing a facility in an IDR must register with DHS and disclose the following:(A) the individual's employment history during the preceding five years, including employment in regulatory agencies of this state and other states;(B) ownership, including the identity of the controlling person or persons, of the facility the person is representing before DHS; and(C) the identity of other entities the person represents or has represented before the agency during the previous 24 months.