(a) This section applies to all licensed agencies. However, agencies certified by CMS to provide hospice services also must comply with 42 CFR §418.78, Conditions of Participation--Volunteers.(b) If an agency uses volunteers, the agency must use volunteers in defined roles under the supervision of a designated agency employee.(1) A volunteer must meet the same requirements and standards in this chapter that apply to agency employees performing the same activities.(2) An agency may use volunteers in administrative and direct client care roles.(3) Volunteers must document services provided to a client and, if applicable, services provided to the client's family.