(a) Before beginning a survey, a surveyor holds an entrance conference, as specified in §558.523 of this division (relating to Personnel Requirements for a Survey), to explain the purpose of the survey and the survey process and provides an opportunity to ask questions.(b) During a survey, a surveyor:(1) conducts at least three home visits to determine an agency's compliance with licensing requirements;(2) reviews any agency records that the surveyor believes are necessary to determine an agency's compliance with licensing requirements; and(3) evaluates an agency's compliance with each standard.(c) An agency accredited by an accreditation organization must have the documentation of accreditation available at the time of a survey.(d) HHSC keeps agency records confidential, except as allowed by Texas Health and Safety Code §142.009(d).(e) A surveyor may remove original agency records from an agency only with the consent of the agency, as provided in Texas Health and Safety Code §142.009(e).