(a) If you know or suspect that any individual receiving services is being or has been abused, neglected, or exploited or meets other criteria specified in §711.5 of this title (relating to What does APS investigate under this chapter?), you must:(1) report such knowledge or suspicion to DFPS immediately, if possible, by calling the DFPS toll-free number at 1-800-647-7418 or using the Internet at http://www.txabusehotline.org;(2) preserve and protect any evidence related to the allegation in accordance with instructions from DFPS; and(3) cooperate with the investigator during the investigation.(b) For facilities, community centers, local authorities, and HCS waiver program and TxHmL waiver program providers, the report made under subsection (a)(1) of this section must be made no more than one hour after knowledge or suspicion of abuse, neglect, or exploitation of an individual receiving services.