(a) A first level appeal is conducted by the Director of Provider Investigations or his or her designee, or a reviewer designated by the Director or Provider Investigations, who:(1) analyzes the investigative report and the methodology used to conduct the investigation and makes a decision to sustain, alter, or reverse the original finding;(2) completes the review within 14 calendar days after receipt of the complete appeal request;(3) notifies the appeal requestor of the appeal decision; and(4) notifies the service provider, victim, or reporter, as appropriate, if the finding changed.(b) A second level appeal is conducted by a reviewer designated by the Director of Provider Investigations, who:(1) analyzes the investigative report and makes a decision to sustain, alter, or reverse the original finding;(2) completes the review within 14 calendar days after receipt of the request; and(3) notifies the appeal requestor of the appeal decision; and(4) notifies the service provider, victim, or reporter, as appropriate, if the finding changed.