A parent of a child in care has the right to:(1) Enter and examine your operation during its hours of operation without advance notice;(2) File a complaint against your operation;(3) Review your operation's publicly accessible records;(4) Review your operation's written records concerning the parent's child, as outlined in §744.601 of this chapter (relating to Who has the right to access children's records?);(5) Receive from your operation:(A) HHSC's inspection reports for your operation; and(B) Information regarding how to access your operation's compliance history online;(6) Have your operation comply with a valid court order signed by a judge that prevents another parent from visiting or removing the parent's child from your operation, as outlined in §744.2801 of this chapter (relating to To whom may I release a child?);(7) Be provided with contact information for Child Care Regulation, including the department's name, address, and telephone number;(8) View any video recordings of an alleged incident of abuse or neglect involving the parent's child maintained by your operation as long as:(A) Video recordings of the alleged incident are available;(B) The parent is not allowed to retain any portion of the video depicting a child who is not the parent's child; and(C) Your operation notifies in writing the parent of any other child captured in the video recording, before allowing the parent to inspect the video recording;(9) Obtain a copy of your operation's policies and procedures, as outlined in §744.503 of this subchapter (relating to Must I provide parents with a copy of my operational policies?);(10) Review, upon request of the parent, your:(A) Staff training records; and(B) In-house training curriculum, if any; and(11) Be free from any retaliatory action by your operation for exercising any of the parent's rights.