When a person becomes your adult client, you must inform the person in writing:(1) That the rules of this chapter, any compliance reports, and your policies are available for review upon their request;(2) Of their right to appeal agency actions and decisions that affect them, and the procedures for making an appeal;(3) Of procedures for making a complaint to us regarding a violation of minimum standards; and(4) Of other entities and their phone numbers and addresses where it is appropriate to file complaints, such as the board or state agency that professionally licenses individuals whom you employ or contract with, and the procedures for making complaints to those entities.