(a) The OO maintains a public website with information on how to contact the office via phone, online, fax, and mail. The OO develops brochures and other materials that can be distributed to consumers and healthcare providers. Contact information and materials for distribution are also maintained for each ombudsman program listed in §87.3 of this chapter (relating to Definitions). (b) Each HHS office that provides direct service delivery of programs or services offers a process to a consumer or individual to submit complaints and advises the consumer or individual how to contact OO staff if that office does not resolve the complaint to the consumer's satisfaction. These HHS programs ensure OO contact information is provided on appropriate web pages and in written materials and is available upon request in local offices. This includes communications made to a consumer by a vendor contracted to provide services on behalf of an HHS program.(c) All residential child-care facilities in which foster youth are placed must display FCO contact information in a location that is easily accessible and offers maximum privacy to the youth. A youth may also contact an FCO in person when FCO staff present to youth in events organized by DFPS or when visiting a residential treatment center or hospital where a youth is placed.(d) The OBH toll-free number is published in consumer rights handbooks made available at all service locations at state hospitals or LBHAs or LMHAs. Consumers at these facilities also have a right to have all their rights explained verbally--including the right to complain to OBH--within 24 hours of admission. (e) A LIDDA must post the IDDO toll-free number conspicuously in every program area. IDDO publishes handbooks describing the rights of individuals with IDD, including the right to contact IDDO. HCS and TxHmL program providers, and LIDDAs must inform individuals of their right to complain to IDDO and provide the IDDO toll-free number.(f) Each MCO must include OMCAT contact information on its member website and in member handbooks.