(a) OO staff may refer a consumer to the appropriate program area within HHS or DFPS or the appropriate contractor for HHS services if the consumer has not yet attempted to resolve their issue with that HHS or DFPS program or contractor before contacting the OO.(b) OO staff may refer a consumer or individual to a resource outside the HHS system if the consumer's or individual's issue does not fall within the jurisdiction of HHS. (c) If a person, other than a youth in foster care or the court-appointed attorney for a youth who is not able to verbalize their concerns, contacts FCO, that person will be referred to the appropriate area for assistance. (d) If a youth contacts FCO with a complaint that is outside of the scope of FCO's ability to assist, the FCO will offer resources to assist with the issue. (e) Residents of state supported living centers (SSLCs) or their LARs are referred to the Office of the Independent Ombudsman for SSLCs established by Texas Health and Safety Code, Chapter 555, Subchapter C.(f) OO staff may refer a consumer, or the consumer's LAR, in the child health plan with a grievance related to health plan providers to the Texas Department of Insurance in accordance with Texas Health and Safety Code, Chapter 62.(g) All allegations of abuse, neglect, or exploitation are immediately referred to the appropriate entity. OO will always inform a complainant who makes allegations of abuse or neglect that the referral is being made.