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Home > Title 26 > Part 1 > Chapter 87 >Subchapter B > Rule 87.33
TITLE 26 - HEALTH AND HUMAN SERVICES
PART 1 - HEALTH AND HUMAN SERVICES COMMISSION
CHAPTER 87 - OMBUDSMAN SERVICES
SUBCHAPTER B - PROVISIONS COMMON TO ALL OMBUDSMAN PROGRAMS
SECTION/RULE §87.33 - Substantiating and Closing Complaints
Chapter Review Date 12/27/2023

(a) Once OO staff have determined all pertinent information has been gathered and their investigation of a complaint is complete, they inform the consumer or individual of the outcome and whether they have determined the complaint to be substantiated, unsubstantiated, or unable to be substantiated.(b) For substantiated complaints, OO staff document any recommended corrective actions to be taken as a result of the complaint. (c) A written response will be provided to the consumer or individual if requested.

Source Note: The provisions of this §87.33 adopted to be effective April 3, 2025, 50 TexReg 2203.

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