(a) OBH is established by Texas Government Code §531.9912 in accordance with Texas Government Code §531.9933.(b) OBH serves as an impartial party to help consumers, including consumers who are uninsured or have public or private health benefit coverage, and behavioral health care providers navigate and resolve issues related to consumer access to behavioral health care, including care for mental health conditions and substance use disorders. OBH identifies, tracks, and helps report potential parity violations of Texas Insurance Code, Chapter 1355, Subchapter F. (c) OBH assists consumers who have questions, concerns, or complaints regarding services provided by a state hospital, an LBHA, an LMHA, or through a contract with HHSC as part of the AMH program. Specific rights of these consumers are outlined in 25 Texas Administrative Code Chapter 404, Subchapter E (relating to Rights of Persons Receiving Mental Health Services).