(a) A local ombudsman entity must ensure each LTC facility in the ombudsman service area is visited by a certified ombudsman in accordance with the Ombudsman Policies and Procedures Manual during each federal fiscal year to:(1) monitor residents' health, safety, welfare, and rights; and(2) receive, investigate, and resolve complaints on behalf of residents.(b) A local ombudsman entity must submit activities and casework, as described in the Ombudsman Policies and Procedures Manual, to the Office by entering information into the ombudsman database within 14 days after completion of the activity or receipt of a complaint.