(a) A grievance regarding the performance of functions of the Ombudsman Program by the State Ombudsman is addressed in accordance with this subsection.(1) A grievance about the State Ombudsman that is not related to fraud, waste, or abuse must be submitted to the Director of the Office of the Ombudsman.(2) A grievance about the State Ombudsman related to fraud, waste, or abuse must be submitted to the Office of the Inspector General.(b) A grievance regarding the performance of functions of the Ombudsman Program by a representative of the Office who is an employee or volunteer of HHSC is addressed in accordance with this subsection.(1) The State Ombudsman:(A) ensures that a grievance may be submitted:(i) in writing, in person, or by telephone; and(ii) anonymously;(B) requests, but does not require disclosure of, the name and contact information of a grievant;(C) documents the nature of the grievance in detail;(D) documents the name of persons contacted during the investigation; and(E) within 30 days after receiving the grievance:(i) notifies the representative of the Office who is the subject of the grievance that a grievance was submitted;(ii) investigates the grievance; and(iii) develops and submits a response to the grievant, including actions to be taken, if any.(2) The State Ombudsman submits a grievance about a representative of the Office who is an employee or volunteer of HHSC related to fraud, waste, or abuse to the Office of the Inspector General.