Clone of TAC - Rule 11.1403 - Requirement for Notifying Enrollees of Toll-free Telephone Number for Complaints about Psychiatric or Chemical Dependency Services of Private Psychiatric Hospitals, General Hospitals, and Chemical Dependency Treatment Centers

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SECTION/RULE §11.1403 - Requirement for Notifying Enrollees of Toll-free Telephone Number for Complaints about Psychiatric or Chemical Dependency Services of Private Psychiatric Hospitals, General Hospitals, and Chemical Dependency Treatment Centers

Chapter Review Date 05/05/2022

(a) HMOs must include the following notice in information provided to new subscribers:Attached Graphic(b) The entire notice must be in at least 10-point type. If the newsletter or other mailing is in larger than 10-point type, the notice must be in the same type as the rest of the newsletter or mailing. Paragraphs 1 - 4 of the English notice and paragraphs 1 - 4 of the Spanish notice must be in boldface type. Paragraphs 1 and 2 of the English and Spanish notices must be in capital letters. A final print of the mailing must be submitted to the Life and Health Lines Office of the Texas Department of Insurance for filing within 30 days following distribution to enrollees.