(a) Words and terms defined in Insurance Code Chapter 1301, concerning Preferred Provider Benefit Plans, have the same meaning when used in this subchapter, unless the context clearly indicates otherwise.(b) The following words and terms, when used in this subchapter, have the following meanings, unless the context clearly indicates otherwise:(1) Adverse determination--As defined in Insurance Code §4201.002(1), concerning Definitions.(2) Allowed amount--The amount of a billed charge that an insurer determines to be covered for services provided by a nonpreferred provider. The allowed amount includes both the insurer's payment and any applicable deductible, copayment, or coinsurance amounts for which the insured is responsible.(3) Billed charges--The charges for medical care or health care services included on a claim submitted by a physician or provider.(4) Complainant--As defined in §21.2502 of this title (relating to Definitions).(5) Complaint--As defined in §21.2502 of this title.(6) Contract holder--An individual who holds an individual health insurance policy, or an organization that holds a group health insurance policy.(7) Facility--As defined in Health and Safety Code §324.001(7), concerning Definitions.(8) Facility-based physician or provider--As defined in Insurance Code §1451.501, concerning Definitions.(9) Health care provider or provider--As defined in Insurance Code §1301.001(1-a).(10) Health maintenance organization (HMO)--As defined in Insurance Code §843.002(14), concerning Definitions.(11) In-network--Medical or health care treatment, services, or supplies furnished by a preferred provider, or a claim filed by a preferred provider for the treatment, services, or supplies.(12) NCQA--The National Committee for Quality Assurance, which reviews and accredits managed care plans.(13) Nonpreferred provider--A physician or health care provider, or an organization of physicians or health care providers, that does not have a contract with the insurer to provide medical care or health care on a preferred benefit basis to insureds covered by a health insurance policy issued by the insurer.(14) Out-of-network--Medical or health care treatment services, or supplies furnished by a nonpreferred provider, or a claim filed by a nonpreferred provider for the treatment, services, or supplies.(15) Pediatric practitioner--A physician or provider with appropriate education, training, and experience whose practice is limited to providing medical and health care services to children and young adults.(16) Provider network--The collective group of physicians and health care providers available to an insured under a preferred or exclusive provider benefit plan and directly or indirectly contracted with the insurer of a preferred or exclusive provider benefit plan to provide medical or health care services to individuals insured under the plan.(17) SERFF--The National Association of Insurance Commissioners (NAIC) System for Electronic Rates & Forms Filing.(18) Urgent care--Medical or health care services provided in a situation other than an emergency that are typically provided in a setting such as a physician or individual provider's office or urgent care center, as a result of an acute injury or illness that is severe or painful enough to lead a prudent layperson, possessing an average knowledge of medicine and health, to believe that the person's condition, illness, or injury is of such a nature that failure to obtain treatment within a reasonable period of time would result in serious deterioration of the condition of the person's health.(19) Utilization review--As defined in Insurance Code §4201.002(13).