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Home > Title 7 > Part 2 > Chapter 11 >Subchapter A > Rule 11.12
TITLE 7 - BANKING AND SECURITIES
PART 2 - TEXAS DEPARTMENT OF BANKING
CHAPTER 11 - MISCELLANEOUS
SUBCHAPTER A - GENERAL
SECTION/RULE §11.12 - Complaint Review and Reporting
Chapter Review Date 10/28/2022

(a) The department shall maintain in accordance with its retention policy records of all complaints received. Such records shall include the information required in Finance Code, §12.108.(b) A representative sample of complaints closed due to lack of jurisdiction or evidence shall be reviewed quarterly by the head of the division that received the complaint.(c) At least quarterly, the department shall submit to the Finance Commission a report of the sources, subjects, types, and dispositions of complaint activity during the preceding period.

Source Note: The provisions of this §11.12 adopted to be effective September 8, 2019, 44 TexReg 4706.

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